Customer Care Associate (Call Center)
NAEYC is seeking a Call Center Associate for its busy membership and sales department to provide customer service to members, customer, subscribers and others who contact us for information. Duties include data entry, filing, customer contact/follow-up and troubleshooting various membership/sales issues via phone, e-mail, fax and mail.
1-2 years of reception, call center, administrative and customer service experience required. Candidates must be proficient in MSOffice/Windows and have excellent customer service skills. Attention to detail and the ability to multi-task is essential. Applicants who are bilingual in Spanish are preferred. Salary $35-37K, with good benefits. Send cover letter and resume to HR/CCA, NAEYC, 1313 L St. NW, Suite 500, Washington, DC 20005 or e-mail email@example.com or fax (202) 328-1846.
Senior Meeting Planner
NAEYC is seeking a self-motivated, detail-oriented senior meeting planning professional to join our outstanding Conference team to manage and coordinate logistics for our annual professional development institute 2000+ attendees) and assist with planning and support for our annual national city-wide conference (10,000+ attendees). Duties include coordinating the room set and audiovisual needs for approximately 20 concurrent sessions per time slot/day, coordinating catering, managing the meeting room inventory, coordinating staff travel, preparing and writing copy for the conference programs, preparing RFP’s, analyzing vendor contracts, and onsite management.
B.A. degree and a minimum of 5-7 years experience in coordinating logistics for association conferences and multi-site meetings are required. CMP or related coursework is a plus. Must be able to work in a team environment as well as independently, meet deadlines, and prioritize work. Managing multiple projects is essential. The ideal candidate will be a team player who possesses excellent interpersonal and organizational skills and has the ability to work under pressure to achieve and produce a seamless event. A working knowledge of databases, MS Office and the ability to travel is also required.
Salary is $60-$65K with excellent benefits and near Metro. Send resume, cover letter, and salary history to HR/Conference, NAEYC, 1313 L Street, NW, Suite 500, Washington, DC 20005-4101 or e-mail firstname.lastname@example.org or fax 202-328-1846.
NAEYC Academy for Early Childhood Program Accredittaion
Communications and Information Coordinator
NAEYC seeks a Communications and Information Specialist to support the work of the NAEYC Academy for Early Childhood Program Accreditation. Responsibilities include developing and maintaining online resources for programs pursuing accreditation, coordinating various communication channels, and clearly conveying information to a variety of audiences. The Specialist also provides technical assistance about the accreditation process, policies, and procedures to NAEYC customers and the general public.
Requirements include: BA, preferably in Communications or a related field; outstanding writing, proofreading, and customer service skills; experience with MS Office, Adobe Acrobat, and content management systems; web design fundamentals (i.e., basic HTML and CSS). Experience in the field of early childhood education and knowledge of NAEYC’s accreditation system is a plus.
Salary $35-40K with excellent benefits. To apply, send your cover letter and resume to HR/CIS, NAEYC, 1313 L Street, NW, #500, Washington, DC 20005; fax (202) 328-1836; or email email@example.com.