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Home > Q&A with the author of What You Need to Lead an Early Childhood Program

Q&A with the author of What You Need to Lead an Early Childhood Program


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Holly Elissa Bruno responded to questions and comments during an online event from May 7–11, 2012. Read the questions and her responses below!

 

 

 

What do you need to succeed as a leader? Proper academic credentials . . . a solid business plan . . . articulated vision and mission . . . budgeting expertise . . . knowledge of the latest leadership theory . . . well-designed buildings with green play areas . . . mastery of health and safety standards . . . time management expertise.

You may have all of these capacities and still be struggling as an early childhood leader. What are you missing?

You know the answer: Relationships.

What You Need to Lead

Buy What You Need to Lead an Early Childhood Program: Emotional Intelligence in Practice

Holly Elissa Bruno is a featured speaker at NAEYC's National Institute for Early Childhood Professional Development

View Q&A Schedule

Unless we can build and maintain honest, productive, and dynamic relationships with everyone we encounter, we cannot be excellent leaders. My book What You Need to Lead an Early Childhood Program: Emotional Intelligence in Practice is anchored in what matters most: Emotional intelligence (EQ), the art and science of building relationships. 

Emotional intelligence is the ability to read people as well as you read books and to know how to use that information wisely. To lead with EQ is to read the story behind the story. Can you hear the cry for help beneath a parent’s outburst? Or the unstated fear that sabotages a teacher’s openness to a new approach? Leading an early childhood program requires learning the unspoken language of every individual and team. 

This conversation is intended to give you an opportunity to share your questions, ideas for change, and stories on leadership.

  • What is your biggest "people" challenge at work?
  • Are you okay with teachers babysitting for children in your program?
  • What is one thing you have learned about teams. What makes some successful while others fail?

I look forward to hearing your questions and learning about your work on behalf of young children and their families.

— Holly Elissa Bruno

 Comments

Thank you Holly Elissa Bruno

Submitted by: Liz Wegner, NAEYC Staff on May 14, 2012

A special thank you to Holly Elissa Bruno for participating in this Q&A and for your thoughtful responses. Many thanks to everyone who posted questions and participated in this great conversation.

For upcoming Q&As, check out NAEYC's schedule here: www.naeyc.org/onlineevents.

Challenges of Sharing A School Space With Another program

Submitted by: Anonymous on May 05, 2012

I am a Preschool Director of a new private prechool in a city where space is limited and many programs share buildings and spaces due to high rent. The program we share a space with is an afterschool program. What do I need to put in place with the director of the afterschool program so that we can work together effectively. Also, is it a conflict of interest for her to be on my school's board of directors? Is it a conflict of interest for me to be on the school's board?

Challenges of Sharing a School Space

Submitted by: Holly Elissa Bruno on May 11, 2012

Most problems we face result from unmet or unclear expectations. Sharing space with another program can be tricky: where do teachers store materials? Are small children safe in rooms where school age children may have left something behind? Who is responsible if the room is damaged and the timing can't be determined? Whose insurance goes up?

Do everything you can to flesh out expectations between programs and program directors, even between classroom teachers. Here are some steps that both you and the after school director can take that will help clarify expectations:

-Invite teachers to list what they need from other teachers using the same space;
-Meet with the building's owner to go over, amend and agree to the terms of the lease so that the needs of both programs are met;
-Talk with your insurance agent(s); level with them about the situation. Ask them how you can reduce risks and prevent conflicts;
-Make your own list of concerns and hopes to discuss with the school age director.

Once you have gotten clear on your hopes for the way things will go:

-Meet jointly with the school age director and the building owner to make sure all issues are discussed and worked through in advance;
-Have a joint meeting/phone conversation with your insurance agent(s) to make sure any issues are worked through
-Invite your liscensors (sp!) to join you both to talk through how to make this work in compliance with state standards
-Discuss teachers' wish lists and resolve what is agreeable and what is not realistic
-Hold an open meeting for teachers from both programs to meet and plan for smooth transitions (some of your staff may work for the school age program which will help)
-Put into writing your agreement on how things will work, after having met with and reviewed the input from all these stakeholders.

Regarding sitting on each one another's boards, here is a possible solution that will reduce conflict of interest possibilities: serve as ex officio, non-voting members who essentially are present to advise each board.

This may all sound intense and like JUST TOO MUCH!

You would be wise to meet with an attorney to work through any possible concern and work out an agreement in writing for you both. Let the attorney do much of the legwork.

In any event, nothing I have said here can serve as legal advice. These are suggestions. You may feel more secure having your own attorney's guidance.

Legal issues aside, the most important issue here is the human dimension: Can you build trust and respect for one another and can you staff do the same? The more you are able to talk things through and surface issues as soon as they appear, the easier this whole sharing will be.

Challenges

Submitted by: Anonymous on May 05, 2012

The biggest challenge for me is having a principal without a backbone. She believes everything she is told, lacks the ability to support her staff, and believes that pre-kindergarten children should have the same expectations as second graders. So frustrating.

Challenges: Principal w/o back bone

Submitted by: Holly Elissa Bruno on May 08, 2012

I hear how frustrating this is.

Take a look at my response below about what if a leader doesn't lead (or similar) to see if that helps.

If so, great.

If not, write me again and I'll see if I can offer something else.

Hang in!

New to Preschool

Submitted by: Ruthanne on May 04, 2012

I am an instructional coach in a K-6 building. Next year, we will be a PK-4 building. I have no experience with Pre-K. I handle professional development and data. Can you offer suggestions as to where I should begin? What are the best resources for my situation?

New to Preschool; Coming from K-6 background

Submitted by: Holly Elissa Bruno on May 07, 2012

What a great opportunity! You get to pioneer in a very meaningful territory: that land between early childhood and k-12 education.

In a sentence, early childhood focuses on helping the whole child evolve through play, social-emotional development opportunities, while developing a life-long excitement about learning. K-6, as you know focuses more on children developing skills and knowledge needed to move on in the world of education.

Here are some pointer than may help:

1. Google CAYL and the work of Dr. Valora Washington. She is dedicated to not just easing the transition between early childhood and elementary school, but to making that transition meaningful and wondrous for everyone involved. CAYL conferences and online networks will be especially helpful to you, I believe.

2. Read Janet-Gonzalez Mena's delightful books on child development. Brain development from 0-4 is fascinating. Children learn in such different ways and at their own pace. Any of the other sources on brain development and early childhood ed would also be informative (consider Ellen Galinsky's latest book/DVDs as well).

3. Check out the Core Values in NAEYC's Code of Professional Responsibility. Those values are at the heart of what early childhood professionals believe.

4. Visit with early childhood programs in your area, talk with directors, visit classrooms. I bet you will be amazed at how eager young children are to learn when in environments that are tailored to meet their individual needs.

5. Identify (perhaps through CAYL) other professionals in your area who are also pioneering the bridge between early childhood and elem schools. Have coffee with them. I find that through those personal interactions, many insights emerge.

I wish you many wondrous moments!

staff time off

Submitted by: Anonymous on May 03, 2012

I have many employees who want time off. There are often months where there is not a day in which someone if not off. It seems the same people always are asking and a few never do and resent the others for taking time. How do you go about making sure people get their needed time, but not put too much stress on other employees and supervisory staff who have to cover constantly?

Staff Time Off

Submitted by: Holly Elissa Bruno on May 07, 2012

A director in Utah, who faced the similar challenges, shared this solution:

She dedicated staff meeting time to getting all the issues about time-off out on the table, without naming names. She asked staff to talk in small groups about problems they faced when peers took time off and to come up with recommended practices and solutions. Each group was asked to identify 3 constructive ideas on how time off requests could be handled in a way that was fair to everyone. The director made it clear that the decision about what to do was hers, but that she valued staff input.

Holding a "hearing" like that allowed everyone to say out loud in an objective way, what troubled them and what some solutions might be. In the process, people who felt burdened by other people's time off got to share what the impact was on them. Whether or not the people who requested excessive time off paid attention to this information was not clear.

The director reminded staff that their professional responsibility was to show up and do their work to the best of their abilities. She said, that given the concerns raised, she would more fully scrutinize requests for time off.

After that, she met with the "offending" people individually, presenting them with the facts (their number of times-off as compared to the staff average). She asked them what they needed to do to make sure they showed up for work. She also advised them that, for the sake of the children, the team, and the program, she expected everyone to show up for work unless there were a compelling reason.

She also reminded staff that being there for the children was so essential to the job, that staff who failed to do so on a regular basis, would be subject to Progressive Disciplinary procedures.

After that, when requests came in that were not compelling, the director stepped up and said "No, we need you in the classroom."

Thanks to the director's holding the line, some staff changed their behavior. Those that did not, either left or were taken through progressive discipline.

The bottom line: We can be flexible with staff to a point, but never to the point that the program is negatively affected.

Make sense?

How can you get a leader to lead?

Submitted by: Anonymous on May 01, 2012

Can you offer some tips that can be used to help a leader do a better job? I am a leader, however, work for a director that is not. I am frustrated with the director's ineffectiveness and feel it is causing stress in our relationship. Any suggestions to help my director or myself would be greatly appreciated.

How can you get at leader to lead

Submitted by: Holly Elissa Bruno on May 07, 2012

Reporting to a person who is not doing what you need/want her to do is frustrating and can drain your energy. Here are some ideas for you to consider:

1. Get clear (via your job description and with her, if possible) what the scope of your job is. Do your work as well as you can, given the situation. That way, at least you will feel you are making a difference.
2. Remember the wisdom of the Serenity Prayer: "Grant me the serenity to accept the things I cannot change" (her, or anyone else) and the "...courage to change the things I can" (you). Letting go of the expectation that she will be what you want her to be will ease your stress. Keep the focus on doing what you do well, without wasting time thinking about what she is not doing.
3. If safe, request an honest, respectful heart-to-heart meeting with her to address this issue. Tell her you'd like to hear what she has to say and to share your ideas on how you two can work better together for the sake of the children. Invite her to answer this question 1st: "What do you need from me to be able to accomplish what you want to do?". Ask her if she is open to your answering the same question (about what you need from her). If she is, use "I language" to say what you need. Make a plan and put it in writing. Revisit the plan. If things change, hooray. If not you have another decision to make (see 4 below).
4. If, after making this good faith effort, you can't change your work relationships/environment enough to feel comfortable there, look for work elsewhere (often easier said than done).

One final idea: Go to humanmetrics.com to take the Myers-Briggs Type Indicator. Ask her to do the same. Share your results. You may find that the challenges you have are due in part to differing preferences. Identify and discuss those. You will also find many pointers in Chapter 4 of What You Need to Lead on how to work with people who push your buttons/differ from you.

I hope this helps you.

Work Load Fairness

Submitted by: Anonymous on May 01, 2012

I am forever frustrated by a Director, who continues to expect more from workers who complete and exceed work load expectations while never keeping other workers accountable for their lack of work, committment and failure to achieve determined level of service. What are an employees options? One begins to feel that they are the stupid one for giving 150% and reaping the same benefit of those who give 50%.

Work Load Fairness

Submitted by: Holly Elissa Bruno on May 11, 2012

Your situations sounds so frustrating. The squeaky wheel keeps getting the grease while the other wheels just keep rolling without back-up.

This sadly happens a lot and often results from conflict avoidance. Did you know 70% of women and 80% of early childhood leaders fear confrontation? Some of us will do anything to avoid those scary feelings of holding someone accountable for unprofessional behavior.

Here's an above board solution for you to try:

-Ask yourself: Is there anything I can do to help the under-performing staff member improve her performance? Sometimes, just taking her out for coffee and sharing your concern with her in a non-threatening way helps, e.g. "I notice that you are having a hard time __________. I know LIFE can get in the way. Is there anything I can do as your colleague to help out?" Wouldn't it be grand if this resolved the issue? Some people are hurting and don't know how to ask for help. Your kindness makes it easier for her to share what's up and what she needs. If the situation is serious, suggest that you and she meet with the director to get help.
-If this approach fails, gather up other strong, hard-working teachers to join you in having a conversation with the director.
-Ask the director if you and other teachers can meet with her to share a common concern. If your director would feel intimidated by a group, you are wiser to do talk with her one at a time.
-Share the FACTS with your director: What have you noticed is not being done by peers. What would you like everyone to do? What steps have you taken to try to help out as a peer.
-Observe how the director responds.
-If you feel heard, go back to doing the job you do well and let go of worrying about others are doing or not doing.
-If things change (the other person is held accountable), you have met your goal.
-If the situation remains the same, you have two choices:
1. Let go of focusing on what others are and are not doing; do your best regardless.
2. If letting go is not possible, look for another situation where the director's approach better
meets your needs.

One of the toughest things is to let go of feeling resentful in unfair situations. Do what is in your power to make things better. If you cannot change the outside world, change your inside world. That's where serenity awaits you.

work load fairness

Submitted by: Anonymous on May 07, 2012

I have come across the similar situation. I worked for an ECE institution for 18 years ,hoping directer would realize this issue some day but when i was taken in the board and i raised the issue i got a very horrifying responce .I had to give up and leave the job.

Co-worker Parent/Teacher boundaries

Submitted by: Anonymous on Apr 30, 2012

When your child is in a classroom in your building and issues arise about how to deal with or relate to the child and it is causing tension between co-workers (you the parent, the other co-worker the teacher.

Co-worker/Parent Teacher Boundaries

Submitted by: Holly Elissa Bruno on May 08, 2012

This is a tough personal and professional challenge. That's your child in someone else's classroom after all!

See if this helps:

1. Do your best to make sure that your child is in the right classroom with the right teachers (I know you don't always have a choice of teachers or classrooms).

2. Have a heart-to-heart conversation with yourself: Are you willing and able to step back and let the teacher do her job? Can you let go of "hovering"? What would it take for you to feel confident with this new situation professionally and personally?

3. Have a heart-to-heart with the teacher(s) about your child, your expectations and your fears. Listen as she shares her approach. Agree on a way you can both communicate regularly without that interfering with your both doing your respective jobs.

4. With your child's teacher, set boundaries about what involvement you will and will not have in your child's classroom. In the beginning, you are likely to need more involvement (just as any parent would); once trust and confidence build, you are likely to be able to let go of needing to "supervise" more.

5. As much as is developmentally appropriate (I know you know this; but it's worth saying), let your child know the boundaries at work. When will you see each other? What if the child wants to go to your classroom? In most cases, if you are clear and clearly happy with the child's teachers, your child will be too.

6. Check in with the teachers periodically to give one another feedback on how this is working for your child and both/all of you.

7. Don't leave home without your sense of humor and humility. Eventually, your child will be with other teachers all day and you won't be in those schools. Everything you do today supports your child's trust of learning with others, not just you.

The last point is also one you have thought of: Involve your director. S/he knows you both, your strengths and your shortcomings. She can help you build a parent-teacher relationship that works for the sake of your child.

This is a fascinating personal challenge, isn't it? Here you are a professional, a teacher, aware of so many things about what children need. Yet, when it's your own child, the boundaries can fly out the window.

So many times, I sat with my son's teachers in pre-school, elementary school and beyond, believing that, as a professional, I could handle whatever came my way. Then, something would come up and before I knew it, my mother bear protectiveness would come out. This is a learn as we go lifelong process, or was for me at least.

MOTIVATION FOR SELF AND STAFF

Submitted by: Sue on Apr 30, 2012

I would love to hear some suggestions related to motivation in regard to the director/administrator needing some self motivation....and some unique tips for motivating staff.

Motivation for Self

Submitted by: Holly Elissa Bruno on May 08, 2012

Do you know the saying: "Do what you love and you will never work a day in your life"?

Perhaps some barriers (external and/or internal) are getting in the way of your loving what you do. So, my 1st question for you is the Big Question: What are you on earth to do?

For some of us, the answer to that question comes immediately from within. For others of us, the question has either no clear answer or a constantly changing one. For a step by step process (similar to a treasure hunt) for finding your purpose, check out Chapter 4 of my new book, What You Need to Lead and Early Childhood Program: Emotional Intelligence in Practice (NAEYC 2012).

One instantaneous way to get a glimpse of your purpose is to reflect on a time when you felt you were absolutely doing what you are meant to do. Your work was effortless, you felt totally at home with yourself, everything flowed and your spirit was happy.

During that time, what were you doing? What touched your heart? What stimulated your intellect? Honor what you find out about yourself during this reflection, and commit to creating more moments like this.

Knowing your purpose, even partially, helps with motivation. You won't need to find external prompts to be motivated. The motivation comes from within. Does that make sense?

Beyond knowing your purpose, you might also benefit from listing what feeds your spirit and what addles/takes energy away from your spirit.

Try making 2 quick lists:

-What gives you energy/restores your soul?
-What steals or saps your energy?

The simple solution from here is to systematically build in more activities that feed your spirit and systematically remove the activities that sap you of energy.

For example, I know that getting up early each morning to walk my dog for an hour is good for me; so, I do it even when I feel crabby or exhausted. I also know Weight Watchers gives me structure for eating healthily. I love having long conversations with my close friends; so, regardless of how hectic our lives are, we consider our time at a cafe sacred each month.

Barriers? Do you have a problem saying "no"? One of the most liberating choices I have made is saying good bye to relationships with people who take and do not give. At first, I felt guilty (because I am such a good care giver). Soon, however, I loved the freedom from unnecessary obligation.

As a director, you have a ready-made energy and spirit booster: A director support group. Have you ever been to a meeting? Wow. People share their challenges, what works, ask for help and receive great ideas. Some directors say the greatest thing is just knowing other people face the same issues. If you don't have a directors group, can you begin with a few director friends? Once the word gets out, your group will grow. Your local R&R may be able to help structure this too. I have been asked to facilitate directors' support groups. Your R&R may be able to bring in a local facilitator.

Back to the main point: Do what you love and everything else falls into place (Joseph Campbell). Along the way, however, shed the debilitating stuff and commit to what restores your soul.

You will probably be much more organized about doing this than I am, one step at a time.

Motivation bubbles up once we get the junk out of our way.

I hope this helps.

What are ways to prevent "harmful care" in our field?

Submitted by: Anonymous on Apr 30, 2012

With the current circumstances causing harm in America to the majority of infant and toddlers in care (and there are lots of reasons) what can our profession do about at least two of the "risks" (states allowing too many children to each teacher and requirements allowing inadequately educated/trained teachers)? Most individuals and parents do not understand that "the bottom line" - that protections for each child is only as good as their state's licensing requirements (and many children are not even covered due to large number of "exempt" programs). Even when programs are under the authority of state requirements, very few states provide sufficient licensing staff to make regular visits even once or twice a year. QRS programs certainly have helped, but how these "ratings" work also vary greatly from state to state (and we still have many states without a QRS option). It's still impossible for parents to know what type of "risk" the program they use might create due to a complicated confusing configeration of state statutes and requirements. Any discussion about leadership for early care and education would benefit from FIRST discussing "the foundation issues" and what can be done to be sure no matter what state children live in, they are FIRST protected from harm (then much easier to support good intentions from "all the rest us"). For a research paper published on this subject "Strong Licensing: The Foundation for a Quality Early Care and Education System" go to www.naralicensing.org. Ann Ditty, NARA Past President

Preventing "harmful care" in our profession

Submitted by: Holly Elissa Bruno on May 11, 2012

Thanks, Ann.

For those of you who don't know Ann Ditty, she is an expert on licensing and a long term leader with NARA (Natl Assoc of Regulatory Agencies). She and NARA have worked steadfastly for quality care and education. Their goal is to partner with early childhood professionals and to keep the children's best interests always at the forefront.

Some people view a visit from the state licensing staff member like a dentist's appointment. Consider instead how you and this person can work together. Kids always benefit from these strong and positive adult relationships.

Some people are born advocates. If you are one, do what you do well: contact legislators, go to your state house, share your ideas. And please accept a HUGE thank you from all of us.

If you are not a born advocate, no worries, you have other strengths. This means you have other ways of making sure quality comes first beginning with your own program. From there, ask yourself, what you and others in your area together can do to make all our programs stellar for children.

Many people find working in AEYC affiliate chapters can be fulfilling. You can move from making a difference in a small sphere to a larger sphere. So many ways exist for you to make a difference.

I wish you well.

Gossip

Submitted by: Sheila on Apr 30, 2012

Do you have any suggestions on how to deal with staff gossip? I have found it to be so detrimental to a solid team environment.

Gossip

Submitted by: Holly Elissa Bruno on May 07, 2012

Absolutely! Gossip (talking about someone who is not present with the intention to harm her reputation) is destructive to everyone.

In the last 6 months, the New York Times reported that 4 year old girls are forming exclusive cliques that leave out other children, especially other girls.

Dr. Phyllis Chesler, author of Woman's Inhumanity to Woman, has compelling research on gossip. I recommend you listen to the podcast I did with her on my BAMradionetwork.com (Leadership channel) program, Heart to Heart Conversations on Leadership: Your guide to making a difference. The podcasts are all 10 mins or less, and packed with useful tips.

Go online to NAEYC's Young Children to find "Gossip free zones: Problem solving to prevent power struggles" (2010). That article has a step by step strategy for eliminating gossip in our programs.

If you are a director, you have systemic responsibilities and power to change the organizational culture to a gossip-free culture.

If you are a teacher, you still have considerable power to create a gossip free zone around you and in your classroom. Just by saying: "Since you have a problem with X, please talk w/ X or the director about it and not me". Or "I am not comfortable talking about someone who is not present". Or just refocus her on the children in a positive way.

I find that surrounding myself with a gossip-free zone is liberating. Let me know if any of these pointers helps you.

question on leadership

Submitted by: Anonymous on Apr 30, 2012

How can I encourage/motivate staff to attend professional development events. I truly feel as if being an Early Childhood professional is a lifestyle and not a just a "9-5 job". I already post opportunities on a bulletin board, inform them of events I will be attending, offer to RSVP for them, pay for all fees, and once a month pay to have a curriculum consultant spend one of their work days with them (and pay for a sub so that they are off the floor), but I simply cannot get them interested in attending events not sponsored by their employer (which are actually required).

Thanks,

Challenges in the office

Submitted by: Anonymous on Apr 30, 2012

My biggest "people" challenge at work is an office bully and a Director that doesn't know what we do and doen't seem to appricipate our work.

Challenges in the Office: office bully

Submitted by: Holly Elissa Bruno on May 07, 2012

Oh my, two challenges like this can be exhausting for you. I know you'll feel better when you are able to take action to make things better.

First, please read my recent post in response to the person who also said her director was the problem. I hope one of those 4 pointers will help.

Let's deal with the office bully. What are you experiencing?

Bullies, whether adults or children, garner power by intimidation, threats and otherwise annihilating the well-being and self-esteem of the people around them.

Gossipers, for example are adult bullies, when they essentially threaten: "If I gossip to you, I will gossip about you". If you don't go along with the bully-gossiper, you will be next in line to be shunned and otherwise left out.

Recent adult brain research shows that our pain centers light up with the same intensity when we are shunned, abandoned or humiliated as when we are physically struck. Bullies hurt us!

So, what to do?

You can stop the bully from being effective with you if you refuse to be intimidated. To do this, you have 2 choices:

1. Confront the bully: let her know what behaviors of hers are not working for you and what you need instead...all by using "I" language, e.g. "Amy, when you talk to me about the Director's weaknesses, I am not comfortable with that. I'd prefer to talk with you about some of the great things that happened today with the children." Or, more directly: "Amy, please don't gossip to me."

2. Let the bully know in other ways, less direct than confrontation, that you "aren't having any". For example, "Amy, I need to focus on the children right now". Seventy percent of women fear confrontation. If that's you, no worries. You can still be effective by diverting the bully into something more positive, in much the same way as we redirect children.

Your deeper challenge, of course, is that the director is not stepping up to confront the bully. That's a double whammy that can be hard to tolerate.

If you feel you can do your job in your own domain, do that as well as you can. Every time you find yourself getting sidetracked by anger at the bully or the director, refocus on the child in your care.

One caution: If the bully's behavior is destructive, you need to level with the director about that. Our first responsibility is "Above all, do not harm". If neither person changes her behavior, you may need to be the one to leave.

If the director doesn't take action, you 'll need to decide if you can stay in that environment.

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